Customer Relationship Executive

Chennai, Tamil Nadu, India

02 Dec 2022

Chennai, Tamil Nadu, India

Support

Full Time

5

3 years

Job Overview

Looking for a passionate fresher/experienced individual to join us as a Customer Relationship Executive.

Your main goal for this role is to provide excellent customer satisfaction to the customers, you will be responsible for Inbound and outbound calls and responding to their complaints in a professional manner.

  • Understanding the products and services provided by the company. 
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.

Requirements

  • Bachelor’s degree or a related field.
  • Freshers/1 to 3 years of experience working as a Customer Support / Customer Relation or a similar position in the Customer Service department.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Understanding and working knowledge of Customer Relationship Management software 
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions.
  • Preferred Speaking Languages Tamil/Telugu/Kannada.